Dakri Cartons is now the only carton packaging supplier certified ISO 9001:2015 in Mauritius. The company’s promise « Excellence in a box » has been once again validated by the obtention of the certification ISO 9001:2015 for its quality system. This certification obtained in November 2019 is the accomplishment of the implementation of a quality management system within the organization.

The aim of the certification was mainly the restructuration of the company which has grown at a fast pace these last years. Since the establishment of the factory in Petite Rivière (the factory was situated in Bambou), Dakri Cartons has operated upgrades of machines, improvement of production processes and working procedure. In regards to the regional ambitions, the management system had to be consolidated and standardized in order to evolve in parallel with increasing the services and products quality.

Teams are now more cohesive, unified and better trained to ensure the quality of the services and products.

What are the advantages for our customers?

1. The customer satisfaction with a standard service and continual improvement

First of all, this certification is an assurance of the company’s quality for service and procedures. It was issued by an International Organism of normalisation, ISO, and it has required an internal restructuration. The analysis and audit of processes and work procedures, the detailed formulation of each of these processes with indicators have helped the head of department. This allows them to ensure the smooth operations of the company between and within services.

The service supplied is now unified with clear selling steps. Support to the customer is provided in his search for information about corrugated carton packaging and solutions to his problem. As a result, the company has improved in attending customer needs and satisfaction every time.

One of the main aspects of the quality management system is continual improvement. All the non-conformities of products as well as the breaches of procedures are logged, documented and monitored to be corrected. Thus helping in maintaining the quality standard and continual improvement.

2. A supplier certified ISO 9001:2015: the guarantee of a standardized quality of products

Secondly, the standardized procedures of work allow the company to ensure the production and delivery of conformed products. Norms of quality are defined as per customer requirements. The 33 years of experience in the business along with a good understanding of the specific customer requirement have allowed Dakri Cartons to establish criteria for the quality of its products. These standards are introduced in the work procedures and the quality controls all along the process of production and pre-delivery of corrugated carton packaging.

Hence, several tests are carried out at the reception of raw materials, especially kraft paper, and during the production of carton boards process to ensure the strength and resistance of carton. Once the first controls passed, there is a quality trail of the products during the transformation of carton boards into finished goods. The ink colors are tested before and during the printing process. Dimensions and shape of the box are controlled according to the technical data sheets approved by the customer beforehand. All these verifications are documented and monitored.

3. The monitoring of customer feedback in the quality management system

Following the same logic as for the non-conformities, customer feedbacks are logged, analysed and discussed by the concerned teams. Customer satisfaction is at the core of the norm and Dakri Cartons goals. Communication from customers to Management and to the teams and vis-versa from the company to the customers is crucial for the continual improvement.

4. The risk management on Dakri Cartons’ site

Risks, whether it is environmental or related to the quality of products and services, are anticipated and analyzed. Based on the risk assessment, the concerned department implements preventative actions and monitor these risks. The aim is to maintain the defined standards.

5. Compliance to rules and protection of interested parties

The ISO 9001:2015 guidelines fundamental is the application of the rules and regulations of the country where the concerned company operates. Hence, the certification is the assurance of the respect of laws and ethical business practices. The company confirms itself as a trustworthy collaborator towards its customers, suppliers, employees and other interested parties.

6. A carton packaging supplier certified Iso 9001:2015: it’s one supplier audit you don’t have to conduct!

Finally, business ethics and CSR (Corporate Social Responsibility) are becoming more and more important for consumers. Thus, companies who wish to count them amongst their customers have to integrate it into the management of their activity. Industries audit their suppliers on local and foreign customer’s requests to ensure that they are following good business practices. Choosing a supplier certified ISO 9001:2015 is a significant advantage for the final consumers and industries. This is the assurance of goal business practices following international norms.